Returns & Exchanges
We want you to love your lashes; however, due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 30 days of purchase. Please note that individual gossamers and adhesive bonds are final sale to ensure the safety and quality of our community.
Check Eligibility
Ensure your items are in their original, vacuum-sealed packaging and were purchased within the last 30 days.
Start Your Request
Visit our online returns portal with your order number and email address to generate a return authorization.
Pack and Ship
Securely pack your items in the original shipping box and attach the prepaid mailing label provided via email.
Receive Refund
Once our warehouse inspects the items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing